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Frequently Asked Questions (FAQ) / Terms & Conditions

Q: When can I expect my order to ship?
A: All in-stock orders ship within 48 hours from Monday to Friday. Items that are not-in-stock will take 45 days time prior to shipping.

Q: What are the terms and conditions regarding my order?
A: Prices noted on this website are F.O.B. our warehouse and are subject to change without notice. Prices do not include applicable taxes and shipping costs. We do our best to offer you the best pricing. On occasion it's possible that pricing errors occur. We will do our best to honour our advertised prices and make the situation right, however, in certain cases where this is not possible we reserve the right to cancel your order.

Q: Why haven't I received my order & shipping confirmations?
A: These emails go out automatically every step of the order processing from our system. To ensure you receive these emails as well as other order communications, please add our address to your email safe senders list, address book or contact list.

Shipping errors, missing items or damages must be reported to us immediately. (Damages should be accompanied by a signed bill of lading acknowledging the damage).

Items returned will be inspected for damage or misuse at which time they may be subject to restocking fees, other fees or refused, prior to the issuance of any credit.

Q: What are my payment options?
A: American Express, VISA, MasterCard, wire transfers, cheques and purchase orders on approved credit. We conform to all PCI compliance policies in order to secure your credit card information and identity.

Q: What if the image/description on your website doesn’t match what I received?
A: We at do our best to keep the images and product descriptions up-to-date. The images we use are for illustrative purposes only. Refer to product description, data sheets or contact a sales technician for more information. If conflicting information occurs, will do our best to make the situation right (refer to return policy above) however, we will not be held liable for incorrect images or product descriptions.

Q: What warranties do you offer on your products?
A: All items ship with the Manufacturer's standard warranty and are subject to the Manufacturer's terms & conditions. Should the item fail within the Manufacturer's stated warranty time period, please contact us to make arrangements to have your item repaired or replaced.

Q: What is the best method for me to get in touch with one of your product experts?
A: Our product experts are available by email and phone Monday to Friday from 11am to 4pm . All emails sent outside these hours are handled the following morning with the highest of priorities.

Q: I need an official invoice for my statement of expenditures. How to obtain it?
A: A copy of your invoice can be sent to you on request. Just send us an e-mail on this matter. / ("Website") is an Internet based portal owned and operated Sierra Instrumentation & Controls. A company incorporated under the laws of India, with its registered office AB/14, Nandanvan Industrial Estate, Opp. Eternity Mall, Teen Hath Naka, LBS Marg, Thane (W)-400604, Maharashtra


Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made Sierra Instrumentation & Controls. at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.


Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Sierra Instrumentation & Controls. and these terms and conditions including the policies constitute your binding obligations, with Sierra Instrumentation & Controls.


For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Sierra Instrumentation & Controls allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Sierra Instrumentation & Controls .When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.


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